Quality and development

In the development of youth information and counselling services, it should be ensured that the services are equally accessible to all young people. There is a need to develop alternative models, particularly in supra-municipal and regional co-operation. Young people’s active participation and influence in the planning and execution of services is a prerequisite if the services are to meet young people’s needs. Co-operation agreements and partnerships with other operators in the youth sector are also needed to allow all young people access to the services.

Developing additional required services for both face-to-face services and web-based services is important. It is impossible to predict the future of technology, but it is likely that the development of web and mobile services will open up many new options.

Young people are expected by society to be critical media users and adopt new things quickly, solve complex problems and collect information independently. However, in planning and implementing these services, a customer-orientated, interactive approach should be kept in mind. Increasing regional and social inequality challenges people working with youth-related issues to adopt new professional skills and react quickly to societal change.