Modes of delivery

Youth information and counselling provides personal guidance, counselling and support to young people through face-to-face services or online services and other environments. Information is provided for young people through various channels and methods, such as peer-to-peer groups and social media.

Over the last few years, the tools and channels of web-based youth information and counselling services have become more diverse. Websites are now complemented by the new opportunities presented by social media, creating a diversifying matrix of services and organisations. An example of real-time information and counselling services is a one-to-one chat service between the client and the youth information and counselling worker. Chat functions are provided with most web-based youth information and counselling services.

The goal of youth information and counselling is to improve young people’s chances of being heard, participating and becoming involved in the management of both their personal lives and different social concerns. This can be achieved, for example, through youth information and counselling, but also through various web-based e-democracy tools.

The Recommendation by the Committee of Ministers of the Council of Europe emphasises that “the provision of face-to-face information, guidance and counselling is even more important today than for previous generations, due to the fact that social inclusion of young people is now a lengthier and more complex process”.

Young people’s questions are often related to the entire situation the young person finds him/herself in. Sometimes it is not easy for young people to identify what kind of information they are looking for. Youth information and counselling provides help for all questions related to the young person’s life.

Typically, young people’s questions relate to housing, employment, studies, travelling, working abroad, courses, exchange study options and EU funding possibilities, health, relationships, rights and leisure activities.